1. Introduction
Welcome to Payla. Payla (“Payla,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Payla platform, website, mobile applications, and related financial services (collectively, the “Services”). By using Payla, you agree to the practices described in this Privacy Policy.
2. Information We Collect
To provide our services effectively, we may collect the following information: 2.1 Personal Information • Full name • Email address • Phone number • Residential address • Date of birth • Government-issued identification documents • Selfie or facial verification data (for KYC verification) 2.2 Financial Information • Full name • Bank account information • Wallet balances • Transaction history • Payment records • Card related information 2.3 Technical Information • Device type • IP address • Browser information • Operating system • Device identifiers • App usage information 2.4 Communication Data • Customer support conversations • Feedback submissions • Survey responses • Emails and notifications
3. How We Use Your Information
We use your information to: • Create and manage your Payla account • Process payments and financial transactions • Verify identity and complete KYC procedures • Detect and prevent fraud or unauthorized activities • Improve our products and user experience • Send updates, alerts, and support messages • Comply with legal and regulatory obligations • Analyze platform usage and performance
4. Legal Basis for Processing
We process your information based on: • Your consent • Performance of a contract • Compliance with legal obligations • Legitimate business interests • Fraud prevention and security purposes
6. Data Security
We implement industry standard security measures to protect your information, including: • Encryption • Secure servers • Access restrictions • Fraud monitoring systems • Secure authentication methods Despite these measures, no platform is completely immune from risks. Users are responsible for protecting their account credentials.
7. Data Retention
We retain your information only for as long as necessary to: • Provide our services • Meet legal and regulatory obligations • Resolve disputes • Prevent fraud • Enforce agreements
8. Your Rights
Depending on your jurisdiction, you may have the right to: • Access your personal data • Correct inaccurate information • Request deletion of your data • Restrict or object to processing • Withdraw consent • Request a copy of your data
10. International Transfers
Your information may be transferred and processed outside your country of residence, including jurisdictions with different data protection laws. We take reasonable steps to ensure your data remains protected.
11. Children's Privacy
Payla services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Third Party Services
Payla may contain links or integrations with third-party services. We are not responsible for the privacy practices of external platforms or providers.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date. Continued use of Payla after updates constitutes acceptance of the revised policy.
14. Contact Us
For questions, concerns, or privacy-related requests: • Email: support@getpayla.co • Company: Payla • Location: Nigeria Consent By accessing or using Payla, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you have any questions about this Privacy Policy, contact support@getpayla.co.